Public Service Operational Delivery Officer End-Point Assessment (EPA)

End-Point Assessment (EPA) for Public Services Operational Delivery Officer is a vital part of the development for public sector employers. A career in Public Service Operational Delivery is varied and involves working on the front line in different public-facing environments. The role includes collating data and putting evidence together, making sure it is correct. You may also be considering applications, analysing information, and making decisions.

The role of an Apprentice Public Service Operational Delivery Officer

Operational Delivery Officers have the vital job of keeping the country running. They make sure that citizens get the services and protection they need, and help people understand what is available and what they need to do to comply with the rules.

Public Service Operational Delivery | Community Support Apprenticeships | SFJ Awards

Working in most departments and agencies in central government, they also work in local government, delivering services for towns, cities, boroughs, or counties.

Talk to the experts

Take the hassle out of End-Point Assessment, talk to our dedicated team who will support your organisation through EPA.

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What does the EPA involve?

Download our Public Service Operational Delivery Officer EPA Guide.

EPA during Covid-19

What is the impact of Covid-19 on End-Point Assessment?

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Our hands-on EPA team will support you on your road to successfully deliver a highly skilled workforce.

SFJ Awards is the leading Public Sector EPAO

As the Public Service Operational Delivery Officer EPAO (End-Point Assessment Organisation) in England, and with a tried and tested approach to public sector apprenticeships, we offer impartial, robust, and supportive solutions to help employers guide their apprentices through EPA.

  • Our expert assessors have significant sector experience and take a customer-focussed approach, helping us to deliver a first-class End-Point Assessment (EPA) service. The comprehensive support we provide to all of our EPA customers includes a virtual information session for your staff, delivered by sector specialists, to bring the EPA to life, answer any queries and to support them when preparing apprentices for EPA.
  • To enable the EPA to run smoothly, apprentices are registered with us using Odyssey Online, our online learner management system. Using Odyssey, you will be able to register apprentices one at a time or in bulk, and the system will provide real time management reports, which include information on an apprentice’s progress and achievements.

Extra guidance for EPA when you work with SFJ Awards

We want to make sure that, as an employer, you receive the best possible guidance and support throughout your EPA journey, to make sure that you have the best experience in readiness for the assessment of your apprentices. Our dedicated team help employers planning EPA by going the extra mile with:

  • Ongoing guidance before your EPA, including unlimited access to speak to our EPA team, and an on-site visit from our EPA Service Manager.
  • Access to an e-portal that enables you to carefully track your apprentices’ goals and achievements, from registration and gateway through to certification.
  • Qualified and recommended Independent Assessors who conduct the EPA Observation and EPA Professional Discussion.
  • Access to online or paper-based knowledge tests to help ensure your apprentices have gained the right level of expertise to do their role.
  • Robust quality assurance processes give our EPA customers complete peace of mind.
  • Results and detailed feedback for your apprentices, irrespective of the outcome of their EPA.
  • An EPA checklist that helps you throughout the process, making sure you’ve covered all the essentials to be ready for EPA.

Talk to our EPA team

We understand the challenges for public sector apprenticeships and training. Our specialists in apprenticeships and public services EPA will work collaboratively with you as a trusted partner throughout the assessment process.

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EPA Webinars and Virtual Events

Our online events programme is free and on-demand to help keep you up to date on the latest sector-specific news, products, services and best practice.

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