Centre FAQ

Where do I get a qualification handbook? 

You can access handbooks for all the qualifications you are approved to offer via the Odyssey online system.   If you require a different handbook, please contact the main Sheffield Office.  

How do I order a replacement certificate? 

You can email us with your request, please provide as much detail as possible, (learners name, date of birth, learner number, certificate number, qualification achieved) there is a £30 charge for replacement certificates. Please contact us to arrange this.

How can I get additional Odyssey online login IDs?  

You should download a form available in your Documents Tab in Odyssey online, complete and return it.  This will need authorising by your Head of Centre.

How do I request for additional qualification(s) to be added to our centre portfolio? 

You will need to download an additional qualification application form available in your Documents Tab in Odyssey online and submit it to us with supporting information. Your application will be reviewed and the approval outcome confirmed formally by email to the Head of Centre.

How do I get a copy of the SFJ Awards Logo and how do I to use it?

On approval with you will have been sent copies of our Approved Centre logo and guidelines on its use. Please contact the main office directly if you require the logo again.

What is Accrediting Learning Professionally ALP?

SFJ Awards customised awards scheme is called ALP – Accrediting Learning Professionally and has been designed to support the many organisations who devise their own high-quality learning programmes that are not part of the national Regulated Qualifications Framework (RQF).

The ALP service recognises, quality assures and certificates such learning programmes and has been designed to accredit individuals who have completed the structured learning and demonstrated achievement of specific learning outcomes.

By working with SFJ Awards, organisations can develop and implement learning programmes that adhere to a recognised quality assurance process. This results in a quality tailored training programme that remains the intellectual property of the organisation that has developed it, as well as providing increased confidence in the learning programme and ensuring learners have the right skills to do their jobs with proficiency.