Level 2 Certificate in Customer Service

About the qualification

Qualification Number: 603/4767/3

Level 2 Certificate in Customer Service

Operational Start Date: 1st July 2019
Total Qualification Time: 270 hours
Guided Learning: 142 hours

What are the objectives for the Level 2 Customer Service Qualification?

The main objective of this qualification is to enable learners to develop their knowledge and skills in the workplace in customer service roles, which will include:

  • Understanding the needs of customers and their employer
  • Communicating effectively with customers face to face, in writing, or by telephone
  • Resolving problems and improving customer relations
  • Promoting products and services
  • Working in a team
  • Developing complementary technical skills according to job role

To achieve this qualification, learners must achieve a total of 27 credits, 14 from the mandatory units below and a minimum of 13 credits from the optional units:

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Manage personal performance and development

What are the pre-entry requirements for the Level 2 Certificate in Customer Service?

There are no pre-entry requirements for enrolling to complete this qualification.

Download Handbook

Delivered by Approved SFJ Awards Centres:

East Midlands Specialist Learning and Development Hub

Qualifications and Assessment Unit
St Johns
LE19 2BX