Level 3 Diploma for Contact Management in Policing

About the qualification

Qualification Number: 601/3835/X

Operational Start Date: 1 August 2014
Total Qualification Time: 400 hours
Guided Learning: 365 hours

What are the objectives for the Level 3 Diploma for Contact Management in Policing Qualification?

The main objective of this qualification is to develop the specialist knowledge, skills and occupational competence of police contact management staff.  The qualification covers the principles and concepts of contact management, communication and interpersonal skills, responding to requests for service, managing incidents and resources, and applying crime and incident management processes.

What are the pre-entry requirements for the Level 3 Diploma for Contact Management in Policing?

There are no pre-entry requirements for enrolling to complete this qualification.

Qualification Withdrawal

This qualification is now being withdrawn. No further learners can be registered on the qualification after 31 October 2023. All certifications of learners already registered on the qualification must be complete by 31 October 2024.

For more information, download the Qualification Handbook here:

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