Emergency services and healthcare EPAs

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Leading EPAO for emergency services and healthcare apprenticeships

SFJ Awards has a wealth of experience as the End-Point Assessment Organisation (EPAO) for a variety of emergency services and healthcare apprenticeships.

SFJ Awards offer rigorous, industry-aligned assessments for various emergency services and healthcare apprenticeships. We collaborate closely with employers, training providers, and industry experts to ensure the assessments are relevant and up-to-date.

Emergency contact handler at work

Emergency services and healthcare apprenticeship standards we assess

Domestic abuse support worker

Domestic and Sexual Abuse Support Worker

The purpose of this occupation is to provide early intervention, specialist advocacy, and emotional and practical support to those who are experiencing and recovering from domestic abuse and/or sexual violence at all levels of risk.

  • Qualification level: 4
  • Typical duration: 18 months
  • Typical job titles: Domestic abuse support worker, domestic violence helpline worker, refuge support worker, independent domestic violence adviser, black and minoritised specialist advocacy worker
Download EPA fact sheet
Emergency contact handler

Emergency Contact Handler

This occupation is found in organisations which receive contacts from members of the public who are in emergency and non-emergency situations.

  • Qualification level: 3
  • Typical duration: 12 months
  • Typical organisations: Ambulance, fire, police, the NHS, National Highways, the Maritime and Coastguard Agency.
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Peer support worker

Peer Worker

This occupation is found in a range of services that embed peer-led roles within third sector, community, social enterprise and statutory sectors. Peer support has a longer history in social justice, human rights and community action. The occupation is unique in that it is only open to those who have expertise through lived experience.

  • Qualification level: 3
  • Typical duration: 15 months
  • Typical organisations: The NHS, health, justice, housing, and private providers of specialist services.
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PCSO

Police Community Support Officer (PCSO)

PCSOs are community-based. Their primary function is to be the visible and uniformed presence of the police service in the community, fostering and promoting relationships across communities.

  • Qualification level: 4
  • Typical duration: 12 months
  • Typical organisations: The police staff role of Police Community Support Officer constitutes a fundamental component of the national strategy for community policing across the UK.
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