Our Exam Assessment FAQs includes a range of guidance for centres, employers, training providers and learners to prepare for using online proctoring for a range of regulated qualifications.
Online Proctoring Information for Learners
Our complete guide for learners preparing for online proctored assessments can help navigate the new way of delivering online exam assessments, for a fair and robust results-driven approach to assuring the quality of learning. Plus, further FAQs below can help centres, employers and learners find quick information to prepare to deliver online assessments, using Proctorio.
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What documents can be accepted for ID verification when doing online proctoring?
Any valid documents with picture such as an ID card or passport can be used to verify your identification when accessing online proctoring.
Can I have a break during the online exam?
Breaks during an online assessment are only permitted if pre-approved by your qualification provider.
Can I contact anyone during the exam when using online proctoring?
You are only allowed to get in touch with the technical team via the tech support chat window during the online assessment.
Can I visit external webpages during the assessment?
In certain cases, external webpages can be visited however, this will be specified during your assessment. Your screen will be locked during your assessment to ensure you do not access web pages or windows that are unrelated to your assessment. If you are seen accessing or sending anything which is not necessary to complete the assessment you may be disqualified from the assessment and may not be permitted to retake the assessment.
What to do if I cannot log into my exam assessment?
If you are unable to access your exam, first check that you are logging in at the correct time. If the time slot is correct and you are still unable to access please contact tech support via the online chat or contact your training provider for help.
What happens when, due to technical issues, I can’t take the exam assessment?
If for some technical reason you can’t start your exam, it’s necessary to contact your training provider to reschedule it.
What do I do in the event of a Fire Alarm/Evacuation during the assessment?
In the event of a fire alarm or evacuation, please end your exam/proctor session and vacate your premises in a safe manner. When it is safe to do so, get in touch with your training provider to alert them to this event so that the necessary steps can be taken to rebook you in for your assessment at a later date.
Is Proctorio ever on without my permission?
No. Proctorio makes the test taker fully aware of what permissions are required to enter a Proctorio exam. Proctorio software only runs during an exam as a browser extension, meaning its access to the information on a test taker’s personal computer is limited and it can not access personal files or change system settings.
Once I install Proctorio, is Proctorio always on?
No. Proctorio only runs during an exam. Test Takers can tell when Proctorio is “on” because the Proctorio shield icon will turn green. Since it is a browser extension, it can be uninstalled or disabled immediately after an exam is submitted and reinstalled or enabled in time for the next exam.
Who is watching me when I am using online proctoring?
Only your Awarding Organisation’s approved administrators have access to your audio/video/screen recordings.
Do I lose exam time during the pre-check process?
No. The exam timer does not start until after the pre-checks are complete
What qualifications do SFJ Awards offer online proctoring for?
- SFJ Awards Level 3 Certificate For Working as a Close Protection Operative within the Private Security Industry
- SFJ Awards Level 2 Award for Working as a Door Supervisor within the Private Security Industry
- SFJ Awards Level 2 Award for Working as a Security Officer within the Private Security Industry
- SFJ Awards Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry
- SFJ Awards Level 2 Award for Upskilling a Door Supervisor within the Private Security Industry
- SFJ Awards Level 2 Award in Food Safety in Catering
- SFJ Awards Level 2 Award for Personal Licence Holders