FAQs for SFJ Awards approved centres

Odyssey FAQs

How can I get additional Odyssey online login IDs?

You should download a form available in your documents tab in Odyssey online, complete and return it. This will need authorising by your Head of Centre.

How do I add additional learners on to a class on Odyssey?

When you need to add learners to an existing class, navigate into the class on Odyssey, then select the ‘learner registrations’ drop down, and click on ‘submit additional learner registrations’.

After the class setup page has loaded, please upload a learner registration sheet, check the information after upload, and then click submit.

How do I withdraw learners?

To withdraw a learner, please navigate to the class on Odyssey by going to the Odyssey home page and clicking on ‘Actions’, then ‘Your Classes’. Scroll down to the learner registrations, then click on the ‘Actions’ drop-down menu next to the learner’s name, and select ‘Withdraw’.

You will then be able to select a reason for the withdrawal; once you have done so, click on ‘Withdraw’.

Sometimes, the option for withdrawing a learner is not available on Odyssey, for example, if the qualification has expired. In that case, please email us at info@sfjawards.com, with the learner’s name and the class you would like them to be withdrawn from, and we will process the withdrawal for you.

How to add colleagues onto Odyssey?

You can add colleagues onto Odyssey via the ‘Contact Manager’ page – you can find this icon when you first log into Odyssey.

Once you have clicked on the icon and the page has loaded, you should see and be able to click on the ‘Add New Contact’ button. Please note, when registering IQAs, Assessors and Exams Officers, you will need to fill in a centre detail changes form and send this to our Quality Assurance team, as these roles require QA approval.

You can upload supporting documents such as CVs, CPD records or Proof of Qualifications via each contact’s ‘action menu’ to the left once your colleague has been registered. Your colleague can then go onto the Odyssey home page, input their email address and click ‘forgotten password’ and they will be sent an email to set a new password. After they have done this, they will be able to log in.

What happens when I register the learner on the incorrect qualification and what process do I follow?

Please contact SFJ Awards via email with the learner or learners’ details and the class ID on which you have incorrectly registered. You will then need to withdraw the learner and re-register them on the correct qualification and inform us of the new class number so we can invoice correctly. Please note, if you do not let us know this information, or the invoicing period has passed, you will be charged.

What to do when I claim for the wrong unit on a learner?

You will need to contact your QA Officer and the Customer Service Team with the following information: Learner’s name, qualification and learners class ID. Your QA Officer will then advise you of next steps.