The impact of coronavirus has been felt severely across all sectors around the world. Organisations, no matter what industry, have been forced to significantly adapt the way they interact with service users and adjust their operations to limit the risk of the virus spreading.
A range of sectors are now beginning to re-open, including where interaction with the public is high. Training across a variety of industries is key to ensure that staff have the skills and knowledge they need to deliver services to the public, safely and without risk of infection.
Our sister organisations Skills for Health, the Sector Skills Council for Health, and People 1st International, the employer-led skills body for the UK’s hospitality, retail, travel and aviation industries, have come together to develop WorldHost 2020, an online customer service training solution tailored for organisations to re-open safely post Covid-19. The dedicated 60-minute course will well equip thousands of staff who have concerns about returning to the workplace.
John Rogers, Chief Executive, Skills for Health said: “WorldHost 2020 combines Skills for Health’s 20 years’ experience in developing interactive and quality assured training that supports public health needs, with People 1st International’s extensive knowledge of the needs of staff working with the public, where risk of infection could be high.
“The mobilisation of collaborative, cross-sector partnerships like this one have proved invaluable to the Covid-19 response, and we are proud to be supporting the nation’s return to work, providing the critical skills required for organisations to re-open safely and improving public health outcomes.”
WorldHost 2020, is a new bite-sized elearning module designed to equip front-line staff in customer-facing roles, with the skills required to return to a changed working environment, with new behaviours, and new health, safety, and hygiene measures. It will help organisations to instil customer confidence to return to use their services in a post Covid-19 landscape.
Jane Rexworthy, Executive Director, People 1st International said: “Developed in a true collaborative partnership with Skills for Health, WorldHost 2020 has been designed to bring furloughed, redeployed and redundant customer-facing employees back to work and give them the new skills they will require in a post-Covid-19 world.
“The new elearning module, extends our globally recognised WorldHost customer service programme to integrate new measures of hygiene, social interaction and customer experience factors, so that business leaders can reopen their doors with confidence.”
The interactive WorldHost 2020 elearning programme is suitable for any customer facing role and covers:
- Personal Protective Equipment in a customer facing role
- Maintaining good personal hygiene
- Behavioural expectations on public transport
- Communicating key information and setting clear boundaries at arrival and entrance
- Greeting customers, guests, and visitors
- Adapting the interior environment of your organisation
- Customer interaction
- Taking payments
- Maintaining facilities and a clean environment
- The importance of being ‘fit for work’
Benefits of the programme
- A 60-minute elearning programme that is easily accessible on mobile, tablet or laptop
- Adaptable to multiple roles, working environments, sectors, or industries
- Learning can easily be applied in the participants work setting
Learning outcomes
This course meets the professional standard for service operators and the key learning outcome is to drive positive behaviours in a rapidly changing service user facing environment that:
- Support health and hygiene
- Maintain a positive reputation
- Increase customer confidence
Karima Khandker, Expert in Regeneration, Social Mobility, Employment and Skills said: “Now more than ever, it’s important for businesses to continue training their people and teams so they can operate with confidence in a `new normal` post-Covid-19 environment. If staff are confident and know what to do, customer confidence will in turn increase too. WorldHost 2020 is the ideal solution when it comes to training people on the critical issues required to keep customers and colleagues safe.”
Find out more here about how WorldHost 2020 can support your organisation.
To purchase the WorldHost 2020 elearning programme, at a reduced rate of £5+VAT per participant, visit Skills Platform here today.
