About the job
The Workforce Development Trust
The Workforce Development Trust is a not-for-profit organisation that provides services that support employers to develop skilled, sustainable, and efficient workforces in the UK and abroad. We operate via our five brands; Skills for Health, Skills for Justice, SFJ Awards, iCQ Awards, and People 1st International, which deliver specialist, targeted skills interventions to support a variety of workforce development services.
Job summary
SFJ Awards provides a range of Awarding Organisation and assurance functions, including regulated qualifications and apprenticeship assessment.
The Head of Performance and Operations is a senior role reporting to the Managing Director. This postholder is accountable for overseeing the day-to-day operational performance and delivery of the organisation, across regulated qualifications, EndPoint assessment and custom certifications. This will include leadership of the core operations team including the customer services function, the maintenance and development of all business systems, and all other operational support teams to ensure excellent service, regulatory compliance, and continuous improvement. This role is central to maintaining and improving efficiency, driving service quality, and supporting sustainable growth.
The post holder will ensure effective relationships with key stakeholders, including customers, suppliers, relevant sector bodies, as well as contributing to the wider development and successful achievement of SFJ Awards’ strategic, operational and financial plans. This role is central to the success and sustainability of the organisation.
Sheffield office with hybrid working available
Salary: £50,000-£55,000 per annum. Full time (37.5 hours) permanent role.
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