The 2020 SFJ Awards Customer Survey aimed to understand employers and training providers’ experiences of working with us, their challenges, and opportunities to help build a future strategy that best supports our customers and adds value to meet collective goals.
We aimed to learn about what we could do even more of, or be better at, to ensure the future products and services we provide truly deliver the skills and flexibility to meet our customer’s needs. Ultimately, enhancing jobs in the sectors we serve.
The survey took place in June, whilst ‘lockdown’ measures were still in place across the country. We considered the impact of the COVID-19 pandemic, to both anticipate potential implications, and ensure the best way to support training providers and learners alike.
The incredible response we received, with almost 80% of our centres contributing, has provided valuable insights into the impact we have for our customers, and how as your trusted Awarding, and End-Point Assessment Organisation, we can continue to develop robust, practical, and meaningful solutions to truly deliver the skills and flexibility to enhance jobs in the sectors we serve.
Based on these insights, our ‘Future aims and insights’ report explains our plans as to how we intend to continue to adapt and grow in the future, including an outline of the actions we are taking to enhance our services to best suit learners’ and organisational needs.
We are extremely passionate about what the future holds and look forward to working in close partnership with our customers to help make these ambitions a reality, so we can best contribute to the ongoing recognition of individuals’ achievements of quality assured learning outcomes.
Thank you to all those who have contributed to the development of our key aims and insights and participated in the 2020 Customer Survey. We hope you find this report clearly demonstrates our unwavering and complete support for learning and development across the sectors we serve.