About the qualification
Qualification Number: 601/1023/5
SFJ Awards Level 2 NVQ Certificate in Customer Service
The main objective of this qualification is to enable learners to develop their skills in the workplace in customer service roles. The qualification provides the competence required by customer service professionals at this level.
What are the pre-entry requirements for the Level 2 NVQ Certificate in Customer Service?
There are no pre-entry requirements for enrolling to complete this qualification. However, the Level 2 NVQ Certificate in Customer Service is a competence-based qualification and learners should therefore either be in the workplace or have access to opportunities to develop and demonstrate their skills in a realistic working environment.Download Handbook
This qualification is being withdrawn and therefore no further learners can be registered after 31 December 2019. All certifications of learners already registered on the qualification must be complete by 31 December 2021.
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