About this Qualification
This handbook relates to the following qualification:
SFJ Awards Level 3 NVQ Diploma in Customer Service
The main objective of this qualification is to enable learners to develop their skills in the workplace in customer service roles. The qualification provides the competence required by customer service professionals at this level.
There are no pre-entry requirements for enrolling to complete this qualification. Most learners progressing onto this qualification will have some prior experience in a customer service job role, although this is not a formal requirement. However, the Level 3 NVQ Diploma in Customer Service is a competence-based qualification and learners should therefore be able to demonstrate their skills in the workplace.download handbook
If you are interested in this qualification please contact the team on 0114 284 1970 or firstname.lastname@example.org.