About the Qualification
This handbook relates to the following qualification:
SFJ Awards Level 3 Diploma for Contact Management in Policing
The main objective of this qualification is to develop the specialist knowledge, skills and occupational competence of police contact management staff. The qualification covers the principles and concepts of contact management, communication and interpersonal skills, responding to requests for service, managing incidents and resources, and applying crime and incident management processes.
There are no pre-entry requirements for enrolling to complete this qualification.download handbook
If you are interested in doing this qualification please contact the team on 0114 284 1970 or firstname.lastname@example.org and we will advise you where this qualification is available.