About this Qualification
This handbook relates to the following qualification:
SFJ Awards Level 2 NVQ Certificate in Customer Service
The main objective of this qualification is to enable learners to develop their skills in the workplace in customer service roles. The qualification provides the competence required by customer service professionals at this level.
There are no pre-entry requirements for enrolling to complete this qualification. However, the Level 2 NVQ Certificate in Customer Service is a competence-based qualification and learners should therefore either be in the workplace or have access to opportunities to develop and demonstrate their skills in a realistic working environment.