Level 2 Certificate in Customer Service

About the Qualification

Qualification Number: 603/4767/3

The main objective of this qualification is to enable learners to develop their knowledge and skills in the workplace in customer service roles, which will include:

  • Understanding the needs of customers and their employer
  • Communicating effectively with customers face to face, in writing, or by telephone
  • Resolving problems and improving customer relations
  • Promoting products and services
  • Working in a team
  • Developing complementary technical skills according to job role

To achieve this qualification, learners must achieve a total of 27 credits, 14 from the mandatory units below and a minimum of 13 credits from the optional units:

  1. Deliver customer service
  2. Understand customers
  3. Principles of customer service
  4. Manage personal performance and development

Guided Learning Hours: 142

Total Qualification Time:  270 hours

Pre-entry Requirements

There are no pre-entry requirements for enrolling to complete this qualification.

If you would like more information about this qualification, please contact the team on 0114 284 1970 or at info@sfjawards.com.