The main objective of this qualification is to support those who work in a role which provides initial legal advice to individuals. This qualification replaces the SFJ Awards Level 3 Award in Providing Initial Legal Advice QN 600/9033/9.
This qualification is aimed at part-time staff and volunteers who support the provision of legal information and advice to clients. This qualification replaces the SFJ Awards Level 2 Certificate in Supporting Access to Legal Advice QN 601/2761/2.
The main objective of this qualification is to provide frontline staff in HM Courts and Tribunals Service National Business Centres with the knowledge and skills to deal with a high volume of court related queries from the general public and legal professionals.
This qualification is competence based and involves the assessment of skills, knowledge and understanding in the real working environment.