Emergency Services Contact Handling – Qualification Consultation

The SFJ Awards Level 3 Certificate in Emergency Services Contact Handling is aimed at Contact Handlers working in any of the emergency services to accredit ‘transferee’ Contact Handlers from one emergency service to another and/or those not undertaking the Emergency Services Contact Handling Apprenticeship.

SFJ Awards is also approved as an End-Point Assessment Organisation (EPAO) for the Emergency Services Contact Handling Apprenticeship.

As part of our development process, SFJ Awards is now making the proposed SFJ Awards Level 3 Certificate in Emergency Services Contact Handling available for consultation and welcomes feedback from emergency services and other stakeholders who have knowledge of the Contact Handling role. The draft qualification is available via the link below:

SFJ Awards Level 3 Certificate in Emergency Contact Handling Consultation Draft

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